List of errors
Common errors
Code | Message | Notes |
---|---|---|
2 | The job can not be modified. | Only jobs with status incomplete or ready can be modified. |
5 | Empty or invalid file received. | The remote or locally uploaded file was empty or corrupted. Please try again. |
34 | The total inputs' file size for a conversion has been exceeded and your file discarded. | If you need more power, please upgrade your contract. |
Error related to remote inputs
Code | Message | Notes |
---|---|---|
1 | The file could not be downloaded. We are unable to resolve the host address or the host is unreachable. | |
10 | We are not authorized to download Youtube videos. | |
11 | We are not authorized to download metadata from the provided URL. | |
12 | We are not authorized to download embedded contents from the provided URL. | |
13 | The file specified was not found. | Specific for cloud services. |
15 | The server where we wanted to download the file is currently not available. | Specific for Amazon S3. |
16 | We cannot download the file, are you sure the specified region is the one of your bucket? | Specific for Amazon S3. |
17 | File not found, reasons for this error could be: bucket has incorrect permissions, you sent invalid credentials, or the file is really not there. | Specific for Amazon S3. |
18 | The token is invalid or has expired. | Specific for Amazon S3. |
19 | We could not connect to google cloud, are you sure that all credentials are correct? | Specific for Google Cloud. |
20 | We could not connect to azure, are you sure that all credentials are correct? | Specific for Azure. |
21 | The specified file was not found. | Specific for Azure. |
22 | There was an error that we could not recover, if this problem persists please contact support. | Specific for Azure. |
23 | The specified container does not exist. | Specific for Azure. |
24 | Azure could not authenticate the request, make sure that your accountkey credential is valid. | Specific for Azure. |
25 | Could not connect to FTP server, are you sure all connection parameters and credentials are correct? | Specific for remote FTP download. |
26 | There was an error that we could not recover, if this problem persists please contact support. | Specific for remote FTP download. |
27 | Could not login to the FTP server with the given credentials, are the credentials correct? | Specific for remote FTP download. |
28 | The FTP host cannot be resolved, are you sure it is correct? | Specific for remote FTP download. |
29 | The file specified was not found in the FTP server. | Specific for remote FTP download. |
33 | The file cannot be downloaded. Unknown input_id or missing credentials. | |
39 | The AWS Access Key Id you provided does not exist. | |
50 | The file could not be downloaded by our servers. You do not have permissions to convert files of this size. Please upgrade your account. | |
51 | The file could not be downloaded by our servers, because the host answered: Daily Limit for Unauthenticated Use Exceeded. | |
52 | The file could not be downloaded by our servers, because the host answered: The download quota for this file has been exceeded. | |
401 | The file could not be downloaded by our servers, because a password has been requested to access the data. | |
402 | The file could not be downloaded by our servers, because a payment was required. | |
403 | The file could not be downloaded by our servers, because a password has been requested to access the data. | |
404 | The file could not be downloaded by our servers. Please verify the link you have provided. | |
408 | The file could not be downloaded by our servers, because the remote server timed out. | |
410 | The file could not be downloaded by our servers, because the link you have provided does not exists anymore. | |
413 | The file could not be downloaded by our servers, because the file size is too big. | |
414 | The file could not be downloaded by our servers, because the URI you have provided it is too long. | |
429 | The file could not be downloaded by our servers, because the remote server is too busy. Please try again later. | |
451 | The file could not be downloaded by our servers, because the remote resource it is unavailable for legal reasons. | |
500 | The server where we wanted to download the file is currently not available. | |
503 | The file could not be downloaded. We are unable to resolve the host address or the host is unreachable. | |
504 | The file could not be downloaded by our servers, because the remote server timed out. | |
509 | The file could not be downloaded by our servers, because the remote server reached its bandwidth limit. Please try again later. | |
511 | The file could not be downloaded by our servers, because a network authentication is required to reach the requested resource. |
Errors related to cloud file uploads
Code | Message | Notes |
---|---|---|
19 | We cannot upload the file, are you sure the specified region is the one of your bucket? | Specific for Amazon S3. |
20 | The server where we wanted to upload the file is currently not available. | Specific for Amazon S3. |
21 | A file with this name already exists in the cloud storage. | |
22 | Problem uploading file to cloud storage, if this problem persists, please contact support. | |
23 | We could not connect to azure, are you sure that all credentials are correct? | Specific for Azure. |
24 | Problem uploading file to cloud storage, if this problem persists, please contact support. | Specific for Azure. |
25 | There was an error that we could not recover, if this problem persists please contact support. | Specific for Azure. |
26 | Azure could not authenticate the request, make sure that your accountkey credential is valid. | Specific for Azure. |
27 | The specified container does not exist. | Specific for Azure. |
28 | Please make sure that all the parameters required for this operation are correct, check the api documentation. | The JSON you sent to us is wrong or is missing important data. |
29 | Could not connect to FTP server, are you sure all connection parameters and credentials are correct? | Specific for remote FTP upload. |
30 | There was an error that we could not recover, if this problem persists please contact support. | Specific for remote FTP upload. |
31 | Could not login to the FTP server with the given credentials, are the credentials correct? | Specific for remote FTP upload. |
32 | The FTP host cannot be resolved, are you sure it is correct? | Specific for remote FTP upload. |
34 | The total inputs file size for a conversion has been exceeded and your file discarded. | You cannot convert the file because it is too big. You need to upgrade your contract. |
35 | We could not connect to youtube, are you sure that all credentials are correct? | Specific for YoutTube upload. |
36 | Problem uploading file to gdrive, if this problem persists, please contact support. | Specific for Google Drive upload. |
37 | Permission denied while trying to write file to FTP server. | Specific for remote FTP upload. |
38 | Problem uploading file to cloud storage, if this problem persists, please contact support. |
Errors related to local file uploads
Code | Message | Notes |
---|---|---|
2 | The job can not be modified. | The job status does not allow any new input. |
3 | You reached maximum allowed file size in upload. | You cannot convert the file because it is too big. You need to upgrade your contract. |
4 | The job input limit has been reached. | The job cannot accept more inputs for your kind of contract. |
5 | Empty or invalid file received. | |
6 | Problem uploading file. | |
7 | Job not found. | |
8 | Problem uploading file: Unsupported Content-Range header. | You are not using the correct header for chunk upload. |
34 | The total inputs file size for a conversion has been exceeded and your file discarded. | You cannot convert the file because it is too big. You need to upgrade your contract. |
39 | The total number of inputs set for a conversion has been exceeded and your file discarded. | The job cannot accept more inputs for your kind of contract. |
Errors related to the conversion
Code | Message | Notes |
---|---|---|
6000 | There has been an error converting your file. | Default conversion error code. We are not able to tell more. Please send us a ticket request. |
6001 | Your file is DRM protected and we therefore are not allowed to convert it. | |
6002 | The file is password protected. Please, provide the password. | |
6003 | The file can not be converted because the bitrate is set too low. Please set a higher bitrate or, in case you are converting a video, reduce the frame rate or decrease width and height of the video. | |
6004 | Unfortunately we can not convert your file yet from your source file format to this target file format. | If you feel that this format should be added, please let us know! |
6005 | Your file is missing important meta data and we therefore can not convert it. | E.g. the moov atom is missing. |
6006 | The files inside an archive must be of the same type. | E.g. you sent a ZIP with both JPGs and PNGs inside. |
6007 | To crop an image you have to specify a value for ALL of the followings: crop_origin_x, crop_origin_y, crop_width, crop_height. | |
6008 | To specify a custom page size, ALL of the following parameters must have a valid value: custom_page_size_width, custom_page_size_height, custom_page_size_unit. | |
6009 | Out of range pages for the requested conversion. Please, check that the passed page numbers in the parameters are within the document limits. | |
6010 | Not enough data to start the conversion. Please, check all the parameters. | |
6011 | We are not able to use the provided password to decrypt the file. | |
6012 | There was a temporary error with your conversion. Please try again later. | We had a problem on our side. Normally it is auto fixed in a few seconds. |
6013 | To crop a video you have to specify a value for ALL of the followings: crop_origin_x, crop_origin_y, crop_width, crop_height. | |
6014 | None of the conversions finished successfully. | |
6015 | The job input limit has been reached. | |
6016 | Too few files to execute the requested conversion. | |
6017 | Too many files to execute the requested conversion. | |
6018 | The file seems to be broken and we are unable to fix it. | |
6019 | Your file uses an unsupported encryption format. | |
6020 | Your conversion took too long and was canceled. | |
6021 | Width or height exceed the limit for icons. Please make sure the largest side is set to max 256px. | |
6022 | There has been an error converting your file. | |
6023 | The job has an input file which is too old. | |
6024 | We could not compress this file any further. | |
6025 | Unfortunately, during conversion we detected an issue. Probably you set wrong values for bitrate, width or height. Try changing values or select a different codec if available. | |
6026 | Width or height exceed the limit for AI upscaling. Please make sure the largest side is set to max 2000px. | |
6027 | Unsupported input file format for the requested conversion. | |
6028 | Unsupported output file format for the requested conversion. | |
6029 | The input file is not a valid PDF. | |
6030 | All slides in the presentation are marked as hidden. | |
6031 | The input file cannot be converted to the selected PDF/A standard. | |
6032 | The input file cannot be converted to the selected PDF/A standard. Probably the original PDF contains errors that we cannot automatically fix. | |
6033 | The input file cannot be converted to the selected PDF/A standard. | |
6034 | Strict mode cannot be used via API. | |
6035 | The input file cannot be converted to the selected PDF/A standard. | |
6036 | We are not able to extract any embedded assets from the file. | |
6037 | The values for width or height are too large. Please try again with smaller values. | |
6038 | The resulting duration of the converted video is too long (>4 hrs). | |
6039 | Please, retry the conversion without the OCR option. | |
6040 | Some data is missing. | |
6041 | Unknown audio channels layout. | |
6042 | Input filter name is missed or unknown. | |
6043 | Input id is missed or unknown. | |
6044 | Volume value is missed. | |
6045 | You cannot set an audio channels layout and filtering at the same time. Please, split it in two separate jobs. | |
6046 | The input file is not compliant with the selected PDF/A validation profile. | |
6047 | There has been an error validating your file. |